Privacy Policy, Terms and Condition
PRIVACY POLICY New Rainbow Business Hotel operated by Hotel New Rainbow Pvt., Ltd. (hereinafter referred to as the "Hotel Group" as described in the bottom of the page) strongly recognizes the importance of the personal information of customers. We comply with the Act on the Protection of Personal Information and related laws and guidelines, and strive for the proper handling and management of said information as follows. We ask our customers to check "Additional rules applicable to the handling Personal Information of residents of EEA, the United Kingdom and Kingdom of Thailand", if they apply General Data Protection Regulation (hereinafter referred to as GDPR) established by the European Union (hereinafter referred to as the EU) and/or the Personal Data Protection Act (hereinafter referred to as PDPA) established by the Kingdom of Thailand. 1.Collection of personal information The Hotel Group shall collect personal information for transactions relating to the hotel facilities and products (overnight stays, eating and drinking, parties, commodity sales, and provision of related products and services) and transactions with our business partners utilizing the following methods. 1.Direct collection from customers •Phone conversations, documents (including electromagnetic records), business cards, verbal communication, Internet, etc. 2.Collection from individuals who have been granted legitimate authority by a customer •Applicants for services, vendors, travel service providers, business partners, package product sellers, and other customer service providers 3.Collection from public sources •Internet and newspapers, telephone directories, books and printed materials 2.Purposes of use of personal information The Hotel Group shall not use the personal information of its customers, in the area where the Hotel Group is located, for any purpose other than the following unless such other use is required by law or regulation or such other purpose is presented separately. 1.Purposes of use based on the performance of obligations arising from an agreement with a customer •(1)Transactions relating to the hotel facilities and products (overnight stays, parties, meals, commodity sales, and provision or sales of related products and services as well as event hosting), communications relating to transactions with our business partners and other transactions, shipping of products and payment/settlement of those costs, and matters relating to the above; •(2)Management of member information and provision of services to the members of the membership association •(3)Response to inquires and requests received by the hotel •(4)Creation, installation and preservation of a guest register as prescribed in laws and regulations, etc. 2.Purposes of use based on the consent of customers •(1)To ensure appropriate provision of information and security on the hotel website, as well as statistical analysis related to the maintenance and management of the website, based on information such as cookies, IP addresses, types of browsers and date and time of access collected through the Hotel’s website. •(2)The Hotel Group shall use personal information for the following marketing purposes with the consent of the customer. o・Notification and sending of information, advertisements, questionnaires, etc. relating to hotel facilities as well as sales activities of tenants and partner companies to customers via e-mail, postal mail, courier services, telephone, facsimile or other means. o・To grasp the situation of utilization of the hotel services, we shall analyse browsing history, transaction history, etc, for the purpose of improvement, development and marketing of the facilities and services of tenants and partner companies, etc. *The Hotel Group cannot provide services unless customers provide relevant personal information. Customer’s consent may be withdrawn at any time. 3.Types of personal information Personal information collected and retained by the Hotel Group shall include the following. •1.Basic customer information (address, name, gender, date of birth, nationality, e-mail address, telephone number, facsimile number, and mailing address, etc.) •2.Additional customer information (occupation, employment (company name, address, telephone number, department, title), wedding anniversary date, family information (names, relationships, birth dates, etc.) •3.Payment information (credit card number, bank account information, billing address, etc.) •4.Service usage information (facility usage history, product purchase history, etc.) •5.Communication details (e-mails, website form entry details, facsimile, telephone notes, letters, questionnaires, etc.) •6.Information collected via security systems (security cameras, card keys, etc.) •7.Information automatically collected at the hotel website (cookies, IP address, browser type, date and time of access, etc.) •8.Hotel register information (address, name, occupation, nationality, passport number, age, previous place stayed, travel destination, arrival time/date, room type, etc.) 4.Retention period of personal information The Hotel Group will retain the personal information obtained from customers for the period necessary to achieve the above acquisition and processing purposes. The specific retention period is determined in consideration of the purpose of acquisition and processing of personal information, the nature of personal information, and the legal or business necessity of retaining personal information. 5.Management of personal information The Hotel Group shall strive to maintain accurate and up to date personal information to the extent it is necessary to achieve the purposes of use and shall take necessary and appropriate measures to prevent unauthorized disclosure, loss or damage of such personal information and ensure safe management of such information by appointing persons responsible for and in charge of information management. We will promptly delete any personal information that is no longer necessary. 6.Disclosure of personal information to third parties and joint use 1.Limitations on disclosure to third parties The Hotel Group shall not disclose or transfer the personal information of any of our customers unless any of the following applies. If we use personal information jointly or transfer personal information due to business outsourcing, such joint use or transfer shall not be considered as disclosure or transfer to third parties. •(1)Disclosure or transfer is agreed to by the customer; •(2)Disclosure or transfer is required to the extent permitted by law; •(3)Disclosure or transfer is required for the purpose of protecting human life, preventing injury or protecting property and consent cannot be easily obtained from the customer; •(4)Disclosure or transfer is pursuant to cooperation with official administration of the national or local government and obtainment of the customer’s consent may prevent execution of such administration; •(5)Disclosure or transfer of statistical data (based on which the customer is not identifiable); •(6)Disclosure or transfer occurs in connection with a business succession including a merger, spin-off or business transfer; •(7)Disclosure or transfer of personal information to hotels outside of India that participate in Rainbow Business Club; 2.Joint use of personal information The Hotel Group is constantly making group-wide efforts to improve our service level, in order to provide high value-added services to our customers. For this purpose, the Hotel Group will jointly use personal information within the scope mentioned below under strict management. •(1)Scope of parties involved in joint use of personal information oThe hotels and hotel chains listed on the bottom of the page. •(2)Personal information items subject to joint use oThe same items described in “3. Types of personal information” in this Policy. •(3)Purposes of use by the joint users oThe same purposes described in “2. Purposes of use of personal information” in this Policy. •(4)Persons responsible for the management of jointly-used personal information oHotel New Rainbow Pvt Ltd oAddress: #93, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025 oRepresentative: Arshid Hameed 7.Collection and use of customers’ histories of visits to and activity on this website The Hotel Group is placing behavioural targeting advertising *1 and retargeting advertising *2 on specific websites by using programs provided by third-party providers such as ad serving operators. •*1:Behavioral targeting advertising is a method of distributing advertisements that suit the interests of each user based on his/her search history and website browsing information. •*2:Retargeting advertising is a method of distributing advertisements to users who have previously visited the website. Third-party providers such as ad serving operators may collect and use the cookie information *3, etc. of customers who visit our website. •*3:Cookies refers to a mechanism by which the usage history and input record transmitted between the browser and the server is saved in a text file on the customer’s computer when he or she browses a web page. The cookies configuration varies according to the browser, so please check it by visiting the “Help” menu of the browser you are using. Cookies information, etc. collected by third-party companies such as ad serving operators shall be handled in accordance with such third-party companies’ privacy policies. Customers may stop the use of cookies information, etc. for the purpose of advertisement distribution by third-party providers such as ad serving operators, by visiting the *opt-out page on the websites of such third-party providers. •*Opt-out is the process by which a customer can prevent information about him/her from being identified as specific to a certain browser, by opting out of (refusing) cookies. 8.Safety management measures The Hotel Group takes the following measures to prevent leakage, loss or damage of personal information and other appropriate management. 1.Formulation of basic policy •・We have established this basic policy to ensure the proper handling of personal information and to inform you of our counter for handling questions and complaints. 2.Development of discipline regarding the handling personal data •・Established personal information handling rules regarding handling methods, responsible persons / persons in charge, and their duties at each stage of acquisition, use, storage, provision, deletion / disposal, etc. 3.Organizational safety management measures •・Established a person in charge of handling personal data (personal information manager) •・Clarify the range of employees who handle personal data and the personal data handled by the employees •・Established a system for reporting and contacting the person in charge of personal information management when a fact or sign that violates the law or internal regulations is grasped. •・Regularly self-inspect the handling situations of personal information and conduct audits by other departments and the third parties. 4.Human safety management measures •・Implement trainings regularly for employees regarding the handling of personal information. •・Regarding the confidentiality of personal information is described in the work regulations 5.Physical safety management measures •・In areas where personal information is handled, we will control the entry and exit of employees and restrict the equipment they bring in, and take measures to prevent unauthorized persons from viewing personal information. •・Take measures to prevent theft or loss of devices, electronic media, documents, etc. that handle personal information. •・When carrying equipment, electronic media, etc. that handle personal information, including transferring it within the office, take measures to prevent revealing personal information. 6.Technical safety management measures •・Implement access control to limit the range of personal information handled by the person in charge •・Introduced a mechanism to protect information systems that handle personal information from unauthorized access or software from the outside 9.Disclosure of personal information The Hotel Group shall promptly respond to the following requests made by the customers themselves, unless prohibited by law, after confirming the identity of the customer and in accordance with the rules of the Hotel Group. •1.Purpose of use of personal information •2.Disclosure of personal information •3.Correction, addition or deletion of the contents of personal information (*In the event that the details of the personal information are not factual.) •4.Suspension of use or deletion of personal information (*When personal information is handled or acquired in violation of the law) •5.Suspension of disclosure of personal information to a third party (*In the event that the personal information is disclosed to a third party in a manner that violates the provisions of law.) 10. Revision of the Privacy Policy The Hotel Group may revise the contents of this Privacy Policy. In such cases, the latest policy shall be promptly posted on the Hotel Group’s website. The revised Privacy Policy will take effect when the Hotel Group posts the policy on the Group’s website. 11. Inquiries concerning Member’s personal information may be directed to the following: Business Management Division, Hotel New Rainbow Pvt Ltd Address:#93, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025 E-mail:info@rainbowhotel.in Indication of the Hotel Group In this policy, "our hotel group" refers to the following hotels. •New Rainbow Business hotel https://www.rainbowhotel.in Additional rules applicable to the handling personal information of residents of EEA, the United Kingdom and the Kingdom of Thailand This additional rule is based on the European Union (hereinafter referred to as EU), the General Data Protection Regulation established by the United Kingdom (hereinafter referred to as GDPR), and the Personal Data Protection Act established by the Kingdom of Thailand (hereinafter referred to as PDPA). It describes certain additional information that the Hotel Group is required to provide to customers residing in the European Economic Area (EEA) and Thailand. And, and their right regarding the handling of personal information in accordance with the local applicable law. In the event of any conflict between these additional rules and the terms of the privacy policy text, this additional rule will prevail. 1.Handling of personal information Regarding the method and purpose of handling customer's personal information by the Hotel Group, the retention period, the type of customer's personal information handled by the Hotel Group, and the provision of customer's personal information to a third party, are as described in the privacy policies from 1to 6. 2.Legal basis The fundamental legal basis underlying the use of personal information by the Hotel Group shall be the customer’s consent. The legal basis for use of personal information without the consent of our customers shall be the necessity to perform an agreement with a customer, the necessity to implement procedures as requested by our customers before executing an agreement, the necessity to pursue legitimate interests sought by the Hotel Group or a third party, or the necessity of the Hotel Group to comply with legal obligations. Legitimate interests sought by the Hotel Group or by a third party refers to an increase in operating profit through marketing and service improvements as well as the improvement of the convenience and security of the Hotel website. 3.Transfer of personal information to a third country The Hotel Group may transfer personal information acquired outside India to India or a third country (including countries that have not been certified by the EU and the the United Kingdom.) in order to fulfill the contract with the customer or to follow the procedures requested by the customer before concluding the contract. When transferring customer's personal information to a third country, the Hotel Group will handle the personal information with proper security and confidentiality measures. 4.Customer rights Customers shall have the following legal rights with regard to transactions with the Hotel Group. Customers can exercise these rights by contacting our personal information protection inquiry desk mentioned in Section 11 of the Privacy Policy. The Hotel Group shall respond to such exercise of rights in good faith after confirming that the rights were exercised by the customer her/himself, unless it falls under any exception permitted by law. •(1)Right of the customer to access his or her own personal information The right to access personal information or attached information if the Hotel Group confirms that the customer's information is being used. •(2)Right to correct personal information The right of the customer to correct inaccurate personal information. •(3)Right to delete personal information The right of the customer to delete personal information under certain conditions. •(4)Right to limit the use of personal information The right of the customer to limit the use of personal information under certain conditions. •(5)Right to file complaints about use of personal information The right of the customer to file complaints about the use of personal information based on the legitimate interests sought by the Hotel Group or a third party. •(6)Right of data portability The right of the customer to receive the personal data provided to the Hotel Group in a structured, commonly used and machine-readable format and to transfer the personal data to any business operator without interference from the Hotel Group. 5.Withdrawal of consent Customers may withdraw their consent to use their personal information at any time. The withdrawal will not have any impact on the legality of the use of the personal information that was performed in accordance with the consent before withdrawal. Customers can withdraw their consent by contacting our personal information protection inquiry desk mentioned in Section 11 of the Privacy Policy. 6.Filing of complaints to authorities Our customers may file complaints about the treatment of personal information by the Hotel Group with the authorities of the country, region or international organization in accordance with applicable law. 7.Personal information required for hotel stay The Hotel Group requires the following information in order to provide accommodation services to its customers. In particular, items that must be recorded in a hotel register must be retained for three years under Indian law. In some cases, the Hotel Group may not be able to provide accommodation services to customers who do not provide this information. •(1)Basic information (such as name and telephone number) •(2)Items that must be recorded in the hotel register (Name, address, occupation, nationality, passport no, gender, age, etc.) 8.Personal information of children If a person under the age of 16 provides personal information, such provision shall be made with the consent of a parent or guardian. 9.Automated decision making such as profiling The Hotel Group shall not rely solely on automated processes such as profiling of personal information when making decisions.
TERMS & CONDITIONS Article 1(Scope of Application) •The Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the hotel and the guest (including guests using rooms for teleworking within the day, etc.; the same shall apply hereinafter), and any matters not stipulated in the Terms and Conditions shall be governed by the laws and regulations (Laws and regulations or those based on the law. The same shall apply in the following.) as well as generally established customs. •Any usage guidelines and precautions(hereinafter collectively referred to as “Rules”)presented by the hotel in connection with these Terms and Conditions shall, in addition to the Hotel Rules and Regulations established by the hotel and kept in guestrooms, constitute a part of these Terms and Conditions. •Notwithstanding the preceding paragraph, any special agreements provided by the hotel within the scope permitted by law and customs shall take precedence. Article 2(Application for an Accommodation Agreement) •Those applying for an accommodation agreement at the hotel shall provide the hotel with the following information. 1.Guest name and telephone number 2.The date of stay and estimated time of arrival 3.Accommodation fees(generally based on the Basic Accommodation Fees in Appendix 1. ) 4.Other information the hotel deems necessary •In the event that a guest requests to extend their stay beyond the date listed in(2)of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made. Article 3(Establishment of the Accommodation Agreement) •The accommodation agreement shall be established when the hotel accepts the application set forth in the preceding paragraph. However, this does not apply when the hotel proves it has not accepted the application. •When an accommodation agreement has been established as per the provisions of the preceding paragraph, the guest must pay a deposit set by the hotel by the deadline designated by the hotel. •The deposit shall first be allocated to room charges ultimately payable by the guest, then allocated to fines followed by compensation for damages in the event that the provisions of Articles 6 and 21 apply; any remaining deposit shall be returned at the time of payment in accordance with Article 13. •The accommodation agreement shall cease to be effective when the guest fails to pay the deposit set forth in Paragraph 2 by the deadline designated by the hotel. However, this is limited to cases in which the hotel notifies guests of a deposit deadline. Article 4(Special Agreements Not Requiring a Deposit) •Notwithstanding the provisions of Paragraph 2 of the preceding article, the hotel may accept special agreements that do not require payment of a deposit. •The preceding paragraph on special agreements shall apply when the hotel does not request payment of the deposit set forth in Paragraph 2 of the preceding article or does not specify a deposit payment deadline when accepting applications for an accommodation agreement. Article 4-2(Request for Cooperation in Measures to Prevent Infection in the Facility) The hotel may request cooperation from a potential guest in accordance with the provisions of Article 4-2 Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948). Article 5(Refusal of Accommodation Agreements) The hotel may refuse to enter into an accommodation agreement in the following cases: However, this paragraph does not mean that the hotel may refuse accommodation for cases that are not listed in Article 5 of the Hotel Business Act. 1.When the accommodation application violates the stipulations of these Terms and Conditions 2.When guestrooms are fully booked 3.When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay. 4.When a potential guest is deemed to fall under any of the following categories(a)to(c): a. An organized crime group under the Act on Prevention of Unjust Acts by Organized Crime Group Members(Act No. 77 of 1991)as stipulated in Article 2(2)(hereinafter “organized crime group”), a member of an organized crime group as stipulated in Article 2(6)(hereinafter “organized crime group member”), an associate member or affiliate of an organized crime group or any other antisocial force b. When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group. c. When any of the directors of the applicant’s corporation is classified as a member of an organized crime group 5.When the potential guest’s behavior poses a significant nuisance to other guests. 6.When a potential guest is a patient of a specified infectious disease (hereinafter “patient of a specified infectious disease”) pursuant to the provisions of Article 4-2 Paragraph 1 (2) of the Hotel Business Act. 7.When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees (excluding cases where the guest is requesting to eliminate social barriers pursuant to the provisions of Article 7 Paragraph 2 or Article 8 Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities [Act No. 65 of 2013. Hereinafter referred to as “Act for Eliminating Discrimination against Persons with Disabilities”]), or is deemed to have engaged in any similar acts in the past. 8.When the potential guest repeatedly makes requests pursuant to the provisions of Article 5-6 of the Hotel Business Act, imposing an excessive burden and significantly hinder the provision of hotel services to the other guests. 9.When the hotel is unable to accommodate guests due to natural disaster, facility malfunction, or other inevitable circumstances. 10.When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances. 11.When the potential guest is extremely unsanitary or is wearing extremely dirty clothes that may cause a nuisance to other guests. 12.When the potential guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc. 13.When the potential guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation. Article 5-2(Explanation of Refusal to Conclude Accommodation Contract) In the event that the hotel refuses to enter into an accommodation contract in accordance with the preceding article, the person seeking accommodation may request an explanation for the reasons of the refusal. Article 6(The Guest’s Right to Terminate the Accommodation Agreement) •Guests may request that the hotel terminate the accommodation agreement. •If the accommodation agreement is terminated in full or in part for reasons attributable to the guest, the hotel shall charge a penalty in accordance with the provisions of Attached Table 2 (only in cases where the hotel specifies a deposit payment deadline and requests payment as stipulated in Article 3(2)and excludes cases in which the guest cancels the accommodation agreement prior to such payment). However, in the event that the hotel accepts a special agreement as stipulated in Article 4(1), guests are only required to pay a penalty for terminating the accommodation agreement when they have been notified of this obligation. •If the guest does not arrive by 10 pm or two hours after a scheduled arrival time arranged in advance on the day of their stay without contacting the hotel, the accommodation agreement may be deemed to have been terminated by the guest. Article 7(The Hotel’s Right to Terminate the Accommodation Agreement) •The hotel may terminate the accommodation agreement in the following cases. However, this paragraph does not mean that the hotel may refuse accommodation for cases that are not listed in Article 5 of the Hotel Business Act. 1.When the guest is deemed likely to break the law, disrupt public order, or act contrary to public morals, or has engaged in such acts, during their stay. 2.When the guest is deemed to fall under any of the following categories) to(c): a. An organized crime group or a member, associate member, or affiliate of an organized crime group or any other antisocial force b. When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group. c. When any of the directors of the applicant’s corporation is classified as a member of an organized crime group 3.When the guest’s behavior poses a significant nuisance to other guests. 4.When the guest is a patient of a specified infectious disease. 5.When the guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees (excluding cases where the guest is requesting to eliminate social barriers pursuant to the provisions of Article 7 Paragraph 2 or Article 8 Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities), or is deemed to have engaged in any similar acts in the past. 6.When the guest repeatedly makes requests pursuant to the provisions of Article 5-6 of the Hotel Business Act that would impose an excessive burden and significantly hinder the provision of hotel services to the other guests. 7.When the guest cannot be accommodated due to force majeure. 8.When the guest is intoxicated, exhibits or has exhibited extremely abnormal behaviour that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances. 9.When the guest smokes in bed, messes with firefighting equipment, or otherwise violates the Hotel Rules and Regulations limited to fire-related regulations). 10.When the guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc. 11.When the guest violates the Hotel Rules and Regulations stipulated in Article 10, commits any of the prohibited acts set forth in Article 11, or otherwise fails to comply with these Terms and Conditions or with rules on cancellation and payment when making a reservation. •When the hotel cancels the accommodation agreement in accordance with the provisions of the preceding paragraph, the guest will not be charged for services not yet provided. Article 7-2(Explanation of Cancellation of Accommodation Contract) In the event that the hotel cancels the accommodation contract in accordance with the preceding article, the guest may request an explanation for the reasons of the cancellation. Article 8(Guest Registration) •Guests must register the following information at the front desk on the day of their stay. 1.Guest name, age, gender, address, and contact telephone number 2.Departure date and planned departure time 3.Other information deemed necessary by the hotel •International guests who do not have an address in India are required to present a scan or copy of their passport and register their nationality, passport number, port of entry, and immigration date in addition to the information listed above. •Guests who wish to pay the fees stipulated in Article 13 using traveller’s checks, hotel vouchers, credit cards, or any other alternative for currency must present this in advance when registering the information above. Be aware currency payment will not be accepted if the hotel has notified the guest in advance that currency is not accepted. Article 9(Guestroom Hours) •Guestrooms may be used from 12 pm to 11 am the following day. However, for extended stays, guests may use the guestroom for the entire day excluding arrival and departure dates. •Notwithstanding the provisions of the preceding paragraph, the hotel may allow guests to use guestrooms outside the hours specified above. In doing so, the following extension fees will be charged: 1.Rs 200 per hour per guestroom 2.After 3 Hours Full room rate Article 10(Compliance with the Hotel Rules and Regulations) Guests shall comply with these Terms and Conditions as well as Rules while staying at the hotel. Article 11(Prohibited Acts) •Guests shall not engage in the following acts, either on their own or through the use of a third party. 1.Registering or providing false information when staying at the hotel 2.Using fraudulent payment methods such as stolen credit cards when staying at the hotel 3.Unauthorized acquisition or use of Hotels membership benefits or personal information belonging to a third party 4.Using the hotel for business purposes without permission from the hotel 5.Mass booking followed by mass cancellation or any similar acts 6.Repeatedly making and cancelling bookings without a justifiable reason, or any similar acts 7.Impersonating the hotel or the hotel group, or any act that could be mistaken for such 8.Unauthorized access of systems or computers or any similar acts 9.Sending or uploading harmful computer programs or any similar acts 10.Removal, defacing, or destroying equipment within the hotel facilities, or any similar acts 11.Obstruction of business or damaging the reputation or brand of the hotel or hotel group by making demands that exceed socially acceptable norms, or slandering, defaming, threatening, or harassing the Hotel or its staff or posting inflammatory remarks on social networking sites, or any similar acts 12.Violence, threats, extortion, or other coercive and unreasonable demands against the hotel or its staff 13.Any acts that cause or risk causing inconvenience, damage, or disadvantage to other guests, third parties, the hotel, or the hotel group 14.Any acts that infringe or risk infringing on the copyrights, trademarks, or other intellectual property rights, privacy rights, personal rights, or any other rights of other guests, third parties, the hotel, or the hotel group 15.Acts that violate or risk violating public order or law, or any criminal acts 16.Displaying the power of an organized crime group or acts of aiding and abetting an organized crime group 17.Violation of any other provisions of these Terms and Conditions 18.Violation of any other rules in the Hotel Rules and Regulations 19.Any other acts deemed inappropriate by the hotel •The hotel shall be entitled to claim compensation from the guest for any damages incurred as a result of the acts in the preceding paragraph. Article 12(Hours) •Hours for the front desk, cashier, and other major facilities of the hotel are as follows. For detailed information on hours for other facilities, please see the attached pamphlet, signs throughout the hotel, or the service directory in the guestrooms. 1.Closing time, front entrance: 24 hours/day 2.Front desk: 24 hours/day 3.Cashier: 24 hours/day •The hours in the preceding clause may be temporarily changed when doing so is necessary and unavoidable. The hotel shall take appropriate measures to notify guests of such changes. Article 13(Payment of Fees) •A breakdown of accommodation fees to be paid by guests is listed in Appendix 1. •The accommodation fees in the preceding paragraph must be paid at the front desk on the day of the guest’s arrival or upon the hotel’s request in Indian currency or traveller’s checks, hotel vouchers, credit cards, or any other alternative for currency accepted by the hotel. However, be aware currency payment will not be accepted if the hotel has notified the guest in advance that currency is not accepted. •The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available room provided by the hotel. •Guests using plans that include breakfast, lunch, dinner, or other ancillary services will still be charged for such services even if they do not use them unless otherwise specified in the plan. Article 14(Hotel Liability) •The hotel shall compensate the guest for any damages arising from failure to execute the accommodation agreement or its related agreements. However, this shall not apply when damages are caused by reasons not attributable to the hotel. •The responsibility to provide guests with a room on the part of the hotel starts when the guest checks in at the front desk of the hotel and ends at the checkout deadline. Article 15(When Rooms Cannot Be Provided According to the Agreement) •If the hotel is unable to provide a guestroom according to the agreement, the hotel shall, with the understanding of the guest, strive to find accommodations at another hotel with as similar conditions as possible. •Notwithstanding the preceding paragraph, if the hotel is unable to find other accommodations, the hotel will pay compensation equivalent to the penalty, which will be allotted to damages. However, this compensation will not be paid when inability to provide a guestroom is for reasons not attributable to the hotel. Article 16(Handling of Checked Items) •Loss or damage to any items, cash, or valuables checked at the front desk shall be compensated by the hotel, except in cases when such loss or damage is caused by force majeure. However, if the guest fails to declare the type and amount of valuables or cash when asked to do so by the hotel, the hotel will compensate a maximum of Rs 5,000. •Loss or damage to items, cash, or valuables not checked at the front desk shall be compensated only when such loss or damage is caused by willful misconduct or negligence on the part of the hotel. However, if the guest has not declared the type and amount of such items in advance, the hotel will compensate a maximum of Rs 5,000, unless the damage was caused by willful misconduct or negligence on the part of the hotel. •The following items cannot be checked at the front desk. (1) Any items or cash that are valued in excess of Rs 50,000 (2) Artwork and antiques (3) Equipment with information recording devices (computers, mobile phones, other IT equipment, etc.) (4) Items pertaining to personal information (client list, etc.) (5) Dangerous goods, bulky luggage, heavy goods, fragile items, etc., and any items the hotel deems unable to be checked at the front desk Article 17(Storing Guest Luggage and Belongings) •The hotel shall store guest luggage arriving before its owners only when an arrangement has been made in advance, and shall hand it to the guest during check-in. •In the event that luggage or personal belongings are left unattended at the hotel after the guest has checked out, the hotel will, in principle, wait for the owner to contact the hotel for further instructions. If the owner fails to provide instructions or if the owner is unknown, valuables and items containing personal information will be delivered to the nearest police station, while other items will be disposed of three (3) months from the date of discovery. The same shall apply to items not taken in by the police. Please be aware the food, drink, cigarettes, magazines, and other items detrimental to sanitation will be disposed of on the same day. •The hotel reserves the right to inspect the contents of any luggage or personal belongings that are left unattended to appropriately handle them. •Liability on the part of the hotel for guest luggage or belongings of the preceding Paragraphs shall be governed by Article 16 Paragraph 1 in the case of Paragraph 1, and by Article 16 Paragraph 2 in the case of Paragraphs 2 and 3 . Article 18(Housekeeping) •When a guest stays in the same room for two or more consecutive nights, housekeeping will be performed only upon request of the guest. •Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every fourth night to maintain sanitary conditions. However, the hotel retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies. •The guest shall not be able to refuse the housekeeping set forth in the preceding paragraph. Article 19(Computer Networks) •Guests shall use computer networks at the hotel at their own risk. Service may be interrupted or terminated due to system failure or other reasons without prior notice. The hotel shall not be liable for any loss or damage incurred as a result of service interruption due to system failure or any other reason when using computer networks. •If the guest uses hotel computer networks in a way deemed inappropriate by the hotel that may cause or has actually caused damages, the hotel will demand that the guest cease use immediately and compensate for any damages incurred. Article 20(Parking Liability) The hotel consents to let guests park their vehicles in the parking space when a guest uses the hotel parking lot, regardless of whether the guest has deposited the keys with the hotel, and the hotel shall not be held liable for management of the vehicle. However, the hotel shall be liable for compensation for any damage caused by willful misconduct or negligence in managing the parking lot. Article 21(Guest Liability) The guest shall compensate the hotel for any damages to the hotel caused by willful misconduct or negligence on the part of the guest(including but not limited to facility repair costs and lost sales opportunities). Article 22(Exemptions) The hotel shall be exempt from liability when an exemption set forth in these Terms and Conditions or the Rules and Regulations applies. Article 23(Reporting to the Authorities) •Should a guest’s violation of these Terms and Conditions or other Rules warrant protection of the rights, property, or services of the hotel or another guest, the hotel will notify the police and other relevant authorities or otherwise take appropriate measures. •Should the hotel deem that a guest’s health or life be in serious danger, the hotel may call an ambulance, regardless of the guest’s will. Article 24(Changes to the Agreement) •These Terms and Conditions are subject to change without notice. Check the official website for the latest information. •Use of the hotel by the guest after changes to these Terms and Conditions constitutes consent to the amended agreement. •Notwithstanding the preceding paragraph, the provisions prior to the change shall apply to accommodation agreements concluded prior to the change of these Terms and Conditions. Article 25(Severability) •Even when a portion of these Terms and Conditions or other Rules is deemed legally invalid, the remaining provisions shall remain valid. •Even when a portion of these Terms and Conditions or other Rules is deemed invalid or revoked in relation to a particular guest, the Terms and Conditions and other Rules shall remain valid for all other guests. Article 26(Preferred Language) The Indian version of these Terms and Conditions and other Rules shall be the original document. Even when translations are provided to guests for reference, only the original Indian document shall be contractually valid, and the translated document shall have no validity whatsoever. Article 27(Good Faith Negotiation) The hotel and guest shall negotiate in good faith to resolve any problems arising in connection with use of the hotel that cannot be resolved under these Terms and Conditions. Article 28(Governing Law and Court of Jurisdiction) •The accommodation agreement between the hotel and the guest shall be governed by the laws of India. •The Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction in the first instance over any disputes(including court mediation procedures)regarding the accommodation agreement between the hotel and the guest. Appendix 1. Breakdown of Accommodation Fees(Related to Articles 2(1)and 12(1)) Breakdown Total Amount PayableRoom Rate(1)Basic accommodation fee(room rate(and room rate + breakfast or meal fees)) Additional Fees(2)Additional meals(excluding those in(1)) Taxesa. Consumption tax b. Accordance tax(based on prefectural ordinance) Appendix 2. Penalties(as per Article 6 Paragraph 2)...for Hotel Date that notice of cancellation was receivedNo showSame dayPrevious day Penalty Rates100%80%20% Notes •Percentages are the ratio of the penalty charge to the basic accommodation fee. •If the length of stay is shortened from the original agreement, the hotel shall charge a penalty of one day(the first day), regardless of the number of days the length of stay was shortened. •A separate penalty policy established by the hotel may apply to agreements for group plans(15 or more guests)or accommodation plans sold online. In such cases, the applicable penalty policy shall prevail over these Terms and Conditions. <Hotel Rules and Regulation> We ask that guests abide by these Hotel Rules and Regulations to ensure that the hotel remains a public space and to ensure the safety and comfort of our guests (including daytime guests using rooms for teleworking, etc.; the same shall apply hereinafter). Guests who fail to abide by these rules may be refused further lodging or use of the hotel's facilities. Such guests may also be asked to pay for any damage caused to fixtures or equipment within the hotel. <Prohibited Actions> 1.Do not use guestrooms for purposes other than lodging without permission from the hotel. 2.Do not use open flames for heating or cooking in the guestrooms, corridors, or other common areas. 3.Do not smoke in non-smoking rooms (including smoking with e-cigarettes, heat-not-burn-tobacco, etc.). If smoking or cigarette butts are found in a non-smoking room, we will charge to the guest Rs. 5,000/- as room cleaning fee and room damage compensation in addition to the room charge. Do not smoke in bed or other areas prone to catching fire, even when staying in a smoking room. 4.Use the lobby to meet with outside visitors. Do not invite outside visitors into your guestroom. 5.Do not move equipment or fixtures within the hotel or guestrooms from their designated locations without reason. 6.Do not change or modify the current state of equipment within the hotel or guestrooms without permission. 7.Do not enter storage rooms, machinery rooms, emergency stairs (except during emergencies), or other staff-only areas. 8.Do not bring the following items into the hotel: a. Dogs (excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general b. Items that emit a foul or strong odor c. Excessively heavy objects or an excessive amount of objects d. Guns, swords, or other weapons e. Explosives, volatile oils, or other items that are flammable or easily ignited f. Other items deemed a threat to the safety of other guests 9.Do not shout, sing, act in a way that causes powerful shaking or a commotion, or otherwise pose a nuisance or cause discomfort to other guests. 10.Do not engage in any gambling, immoral acts, or acts that disrupt public safety within the hotel or guestrooms. 11.Do not distribute advertisements or promotional materials, sell goods, or conduct business without permission. 12.Do not distribute leaflets, petition for signatures, engage in political or religious activities, hold meetings, display group or organizational power, or aid or abet such activities without permission. 13.Do not bring or park propaganda trucks, modified cars, or any other style of vehicle that the hotel deems may cause discomfort or inconvenience to other guests. 14.Do not leave personal belongings in the corridor or lobby. 15.Photography or filming that may pose a nuisance to other guests within the hotel or guestrooms is strictly prohibited. 16.Do not photograph or film the inside of the hotel for business purposes without permission from the hotel. 17.Assault, injury, threats, extortion, fraud, obstruction of business, unreasonable demands through intimidation, and any similar acts are prohibited. 18.Do not engage in any other acts deemed inappropriate by the hotel. <Precautions> 1.As a general rule, items left with the hotel will be disposed of within three (3) months of the date of deposit unless otherwise specified. 2.As a general rule, the hotel waits for contact from the owner regarding instructions on what to do with lost or found items. If the owner fails to provide instructions or if the owner is unknown, valuables and items containing personal information will be delivered to the nearest police station, while other items will be disposed of three (3) months from the date of discovery. Please be aware the food, drink, cigarettes, magazines, and other items detrimental to sanitation will be disposed of on the same day. 3.Please note that using the guestroom telephone to place a call outside the hotel will incur a facility usage fee. 4.Housekeeping will be performed only for guests who request it. Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every fourth night to maintain sanitary conditions. However, the hotel retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies. 5.Should a guest’s behavior warrant protection of the rights, property, or services of the hotel or another guest, the hotel will notify the police and other relevant authorities or otherwise take appropriate measures. 6.Should the hotel deem that a guest’s health or life be in serious danger, the hotel may call an ambulance, regardless of the guest’s will. 7.If you lose your room key and cannot find it by the checkout time, Rs. 300 will be charged to issue a new one. <Refusal of Service> 1.Service will be refused to the following organizations and individuals: a. Organized crime groups and their members, affiliates, or any other persons involved in organized crime b. Individuals involved in corporations or other organizations whose operations are controlled by an organized crime group. c. Antisocial forces and their members and affiliates 2.Individuals who, due to diminished capacity or drug use, are unable to ensure their own safety and pose a risk or cause fear or discomfort to other guests. 3.Individuals who fail to immediately cease any of the aforementioned prohibited acts after receiving a warning from the hotel.