
Privacy Policy, Terms and Condition

PRIVACY POLICY
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.
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Information We Collect
When you place an order or interact with our website, we may collect the following information:
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Your name
Phone number
Email address
Shipping and billing address
Payment details (processed securely via third-party gateways)
Order history and preferences
Communication or feedback
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How We Use Your Information
We use your information to:
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Process and deliver your orders
Provide customer support
Send order updates and promotional offers (only with your consent)
Improve our website and services
Comply with legal obligations
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Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share it only with:
Trusted service providers (e.g. delivery partners, payment processors) to fulfill your order
Government authorities if required by law
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Data Security
We take reasonable steps to protect your personal data from unauthorized access, misuse, or loss. Payments are securely handled by trusted payment gateways and not stored on our servers.
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Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and track website performance. You can manage or disable cookies in your browser settings.
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Your Rights
You have the right to:
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Access or update your personal information
Request deletion of your data (subject to order history and legal requirements)
Opt out of marketing communications
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Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
+91 80 40909277
TERMS & CONDITIONS
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the domain name, including the related mobile site and mobile application (hereinafter referred to as the “Platform”).
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The Platform is owned and operated by the Platform Owner (details provided at the end of this document).
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Your use of the Platform, its services, and tools are governed by the following terms and conditions ("Terms of Use") including the applicable policies which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable for such transactions. By mere use of the Platform, you shall be contracting with the Platform Owner, and these Terms of Use including the policies constitute your binding obligations.
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Any terms and conditions proposed by you which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without prior notice. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
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For the purpose of these Terms of Use, wherever the context so requires, "you", “your” or "user" shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
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ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE. PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.
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Key Terms
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1. Eligibility & Registration
To access and use the Services, you agree to provide true, accurate, and complete information during and after registration, and you are responsible for all acts done through the use of your registered account.
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2. Accuracy of Information
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this Platform. You acknowledge that such information may contain inaccuracies or errors, and we exclude liability for such inaccuracies to the fullest extent permitted by law.
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3. Use of Services
Your use of our Services and Platform is solely at your own risk. You must independently assess and ensure that the Services meet your requirements.
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4. Intellectual Property
The contents of the Platform (including but not limited to design, layout, graphics, and text) are proprietary. You do not acquire any rights to our intellectual property.
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5. Prohibited Use
You agree not to use the Platform or Services for unlawful purposes or in violation of Indian or local laws.
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6. Links to Third Parties
The Platform may contain links to third-party websites. Accessing these will be governed by the terms of use and privacy policies of such third parties.
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7. Legal Relationship
Initiating a transaction constitutes a legally binding contract between you and the Platform Owner.
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8. Indemnity
You agree to indemnify and hold harmless the Platform Owner, affiliates, and employees against claims, damages, or penalties arising out of your breach of these Terms.
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9. Limitation of Liability
In no event will the Platform Owner be liable for indirect, incidental, or consequential damages. Our liability shall not exceed the amount paid by you for the Services giving rise to the claim, or INR 100, whichever is less.
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10. Force Majeure
We are not liable for failure to perform obligations due to events beyond our control.
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11. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts specified in the Company Details section below.
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12. Communication
All concerns or communications relating to these Terms must be directed to the contact details provided in the Company Details section.
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Company Details
Domain Name (Website): https://www.rainbowhotel.in/
Company Name (Platform Owner): Hotel New Rainbow PVT LTD
Registered Office Address: #93, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025
City & State (Jurisdiction): Bengaluru, Karnataka
